RIGHTS AND RESPONSIBILITIES
What you can expect from us:
- Patients' medical conditions will be managed to the highest standards as defined by the medical professional involved.
- Patients will be treated with courtesy and consideration by our staff.
- The practice will try to educate patients on their health care matters whenever possible. Continuous training is undertaken by all staff.
- Doctors will pursue the interest of patients in the respect of the Primary Care Trust and local or regional planning issues.
- The practice will actively involve the community in planning and implementation of new services.
What we expect from you:
- To treat all staff with courtesy. We operate a zero-tolerance approach to physical and verbal abuse towards our staff. If you transgress, you may be removed from our list and we will take legal action.
- Patients should attend their appointments on time, but if this is not possible you should inform the surgery as soon as possible.
- Patients will understand that appointments are for one person only; additional appointments should be made for more than one person.
- Requests for non-urgent help and advice should be made during practice opening times.
- Home visits should only be requested before 11.00am when the surgery is open for patients who are seriously ill or housebound.
- Requests for visits and advice at all other times should be made for true emergencies to the out of hours service Seldoc.