Removal of Patients from GP Practice List
Patients who are considered to be rude, aggressive or violent risk being removed from the patient list with no notice given.
Patients who are considered to be rude, aggressive or violent will be given eight days' notice of removal from the patient list. Other examples of situations that may justify removal:
- Unacceptable behaviour that is directed towards any member of the primary healthcare team [whether on or off practice premises] or towards patients or others on practice premises.
- physical violence
- any type of verbal or physical abuse including threats or gestures
- any type of discriminatory abuse
- intentional damage to practice premises; sexual and racial harassment
- stalking
- inappropriate emotional attachment to the doctor.
Incitement to, or condoning, such behaviour is also seen as unacceptable and may involve the patient, a relative, a household member or pets (such as unchained dogs).
Crime and deception
- fraudulently obtaining drugs
- deliberately lying to the doctor or other member of the healthcare team (ie by giving a false name or false medical history) in order to obtain a service or benefit by deception
- attempting to use the doctor to conceal or aid any criminal activity
- stealing from the practice premises or personnel
- making a complaint, which is subsequently shown to be activated by malice.
Distance
- if a patient has moved out of the designated practice area but has failed to de-register with the practice.
Did Not Attend (DNA)
Patients who do not attend their appointments without prior notification to the surgery will be given warning. If this still persists this could lead to removal from the patient list.