MAKING AN APPOINTMENT

Do you really needs to see the doctor or could you try to self-manage your condition?
Make sure your home has a medicine chest to help treat minor injuries and illnesses.

By making the right choice at the right time, you can get the best possible treatment through the NHS. Use this handy checklist to help you decide.

Choose Well

A campaign has been launched by the NHS to help people choose the right place to get NHS treatment when they are ill. 

With the weather turning cold it's even more important to choose well as it's a time when all  NHS services are under pressure.  When you use the right services you will not only get help you need quickly and efficiently, you will also be helping the NHS to use its money to provide other services that you, your friends and family may need to use another day. 

Book your Appointment through Patient Access

Patient Access is available to ALL our registered patients.  Once registered, you can book your appointment(s) online.

To register for this service, click the green Register button below.

If you're already registered, click the orange Sign in button below to book your appointment(s).

If you're having any difficulties using Patient Access please click here

For more information on Patient Access, please click here or click on the dedicated 'ONLINE' menu above.

If you do want to see us, you may book an appointment in person or by phone at either surgery during Reception Opening hours.  We also now offer an Online Appointment Booking and Repeat Medication request service via "Patient Access"- please enquire at reception for your personalised login details.

Acorn & Gaumont House Surgeries are linked and share their appointment and clinical record systems, so there is no need to contact both surgeries when attempting to book an appointment.  

Routine Appointment

Appointments for GPs, advanced nurse practitioner, nurses and Health Care Assistants (HCAs) can be made upto one month in advance, either by telephone or at the reception desk at either surgery.

The receptionist may need to ask you a few questions to be able to help you fully and ensure you access the most appropriate service for your needs.

When booking your appointment to see our nurses or HCAs, please tell the receptionist the purpose of your visit since some appointments may take longer. 

Appointment length

Routine appointments with the doctors are 10minutes duration.   If you wish to see your GP about a number of complex problems please ask reception to book you a double appointment.

Late Arrivals

Please be aware that if you are more than 10minutes late for your appointment  you may be asked to rebook.

Urgent Consultation without Appointment

If you are too ill to wait until the next available Routine Appointment, please phone reception and ask to be put on telephone advice.

The reception staff will check your contact details and add your name to the doctors list.

Telephone consultations have been introduced to resolve problems over the phone.   The doctor will phone you back as soon as possible to ascertain the problem and manage the condition appropriately. 

We do not offer a "walk-in" clinic and we would rather you phone the surgery if you feel you are too unwell to wait until the next available routine appointment.  As we operate at two linked surgeries, we hope that this will be more convenient for our patients and avoid unneccessary travelling between sites.